Learn who to contact with concerns or questions about your auto insurance.
If your concerns or questions are about your auto insurance, follow the steps below:
1. Brokers and Agents
The first point of contact is the broker, direct writer, or agent who sold you your auto insurance. Brokers and agents will represent you and your best interests, and may offer independent advice on resolving issues or addressing concerns about your auto insurance.
2. Insurance Companies
If your concerns were not addressed or you were not able to reach a resolution with your broker, direct writer, or agent, your next step is to contact your insurance company’s Complaint Liaison Officer or Ombudsperson. Click here to find the contact for your insurance company.
3. General Insurance OmbudService
If your insurance broker, agent, or insurance company representative has not resolved your concerns, the next step is to contact the General Insurance OmbudService (GIO).
The GIO is an independent organization helping Albertans resolve their concerns, questions, or disputes with their auto insurer by providing mediation services free of charge. More information about the GIO and how their process works is available on their website.
Automobile Insurance Rate Board (AIRB)
Superintendent of Insurance
If your concern is about how the auto insurance system operates, experience obtaining coverage or resolving a claim, contact your broker or call the Office of the Superintendent of Insurance at 780-427-8322 or [email protected].